Client Technical Support Specialist

Farmers National Co•Omaha, NE

6h•Onsite

About The Position

Farmers National Company is an employee-owned company headquartered in Omaha, NE. We are the Nation's leading landowner services company and have been in business for 95 years. We pride ourselves in meeting and exceeding goals and objectives of our clients, customers and stakeholders! We offer a wide range of benefits including Medical, Dental, Vision, PTO, 401k match and much more! We are currently seeking a highly motivated individual to join our team as a Client Technical Support Specialist in our Omaha Office. The Client Technical Support Specialist will be responsible for providing top-notch technical support and customer

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
2+ years’ experience in technical support or customer service role in a client-facing capacity.
Strong technical troubleshooting skills and the ability to learn new technologies quickly.
Familiarity with SQL, JSON, and REACT.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational skills and attention to detail.
Customer-focused mindset with a commitment to delivering exceptional service.

Nice To Haves

Experience with CRM, Microsoft 365, and support ticketing tools is a plus.

Responsibilities

Serve as the primary point of contact for clients, addressing their technical inquiries and issues via phone, email, and chat.
Diagnose and troubleshoot technical problems, providing effective solutions and guidance to clients.
Maintain detailed and accurate records of client interactions and technical issues in the ticketing system.
Provide product training and support to clients, ensuring they can effectively use ou products and services.
Monitor and follow up on open support tickets to ensure timely resolution.
Collaborate with internal teams to escalate and resolve complex technical issues.
Stay up to date with product knowledge, industry trends, and best practices to provide informed support.
Contribute to the development of support documentation and resources for clients.
Performs additional duties as assigned and required by management.