Technical Client Specialist

MacroHealth • Kirkland, WA

5h • $110,000 - $120,000 • Remote

About The Position

The Technical Client Specialist serves as a hands-on technical resource supporting client
implementations and ongoing client operations at ClearCost Health. This role is focused on
investigating and resolving complex data and platform-related questions that arise from
high-touch client engagements, particularly when issues require direct interrogation of data,
systems, or integrations.
This role operates at the intersection of client work and technical investigation. You will partner
closely with Data Operations, Customer Success, Product, and Engineering teams to respond
to urgent client inquiries, validate data behavior, diagnose discrepancies, and provide clear,
accurate explanations. While not a primary account owner, this role regularly flexes into
client-facing conversations as a trusted technical representative when deeper data context is
required.
Day-to-day work is driven by active client needs, including new client implementations, platform
expansions, and ongoing support for complex partners. Success is measured by
responsiveness, accuracy, and technical judgment, along with the ability to take ownership of
investigations and work collaboratively across teams to drive issues through resolution.
This role is ideal for someone who enjoys problem-solving, is comfortable working directly with
production data in SQL, thrives in ambiguity, and can balance technical depth with clear
communication in a fast-paced, client-driven environment.

Requirements

• Bachelor’s degree or equivalent professional experience
• 4-6+ years of experience in a technical, data-focused role such as technical analysis, data operations, implementation support, or technical customer support
• Strong SQL querying skills with the ability to investigate real-world production data independently
• Familiarity with healthcare data, benefits administration, claims, and/or provider networks
• Experience working with data ingestion workflows, integrations (including SSO), or partner-provided data feeds
• Demonstrated ability to troubleshoot complex technical or data issues and drive them to resolution
• Strong analytical and problem-solving skills with attention to detail
• Ability to communicate technical findings clearly to non-technical stakeholders, including clients
• Comfort working in fast-paced environments with shifting priorities and urgent timelines
• Experience using tools such as Jira, Google Workspace, and Microsoft Office
• Self-motivated, autonomous, and comfortable operating in a fully remote environment

Nice To Haves

• Experience supporting client implementations or high-touch enterprise clients
• Experience working with ETL processes, data validation, or data quality monitoring
• Exposure to AWS, SFTP workflows, or technical data transfers
• Experience collaborating closely with engineering teams on issue triage and resolution

Responsibilities

• Investigate complex client inquiries related to data quality, pricing behavior, network configuration, incentives, eligibility, and platform outputs
• Query and analyze data using SQL and internal tools to diagnose issues, validate expected behavior, and identify root causes
• Support new client implementations by reviewing and validating data inputs, mappings, and downstream results
• Serve as a technical partner to Customer Success and Data Operations teams, helping respond to high-urgency, high-touch client questions
• Participate in client conversations as needed to explain technical findings, data behavior, or investigation outcomes
• Work cross-functionally with Product, Engineering, QA, and Data Operations to triage issues and drive resolution
• Independently own investigation workstreams from intake through resolution, including follow-up and documentation
• Monitor for recurring data or integration issues and surface patterns or risks to internal teams
• Maintain clear documentation of investigation findings, common issues, and troubleshooting approaches
• Assist in improving processes related to data inquiry intake, investigation workflows, and knowledge sharing
• Operate with a security-first mindset when handling PHI and PII, ensuring compliance with company policies and regulatory requirements

Benefits

• Competitive pay, great benefits, and a supportive, collaborative team that believes in continuous improvement.
• bonus
• equity
• 401k match
• flexible PTO
• medical/dental/vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level