Client Support & Systems Operations Specialist

Comscore•Los Angeles, CA

3d•$70,000 - $80,000•Remote

About The Position

This role is responsible for providing high-quality client support, system administration, and operational assistance for a complex software platform. The position requires a strong understanding of system functionality, user workflows, and data management, along with the ability to support clients through training, troubleshooting, and ongoing system maintenance.

Requirements

Strong client service mindset with the ability to communicate technical concepts clearly to non-technical users
Experience with software support, system administration, or operations.
Detail-oriented with strong organizational and problem-solving skills
Comfortable working across teams, including development, QA, and client-facing stakeholders
Ability to manage multiple priorities and respond effectively in time-sensitive situations

Nice To Haves

Experience with TDS (Theatrical Distribution System) is a plus.

Responsibilities

Monitor and manage incoming client support requests, responding promptly to resolve issues and ensure minimal disruption to client workflows, including occasional support outside of standard business hours for urgent matters.
Serve as a primary point of contact for client questions related to system functionality, providing clear explanations and live demonstrations when needed.
Perform system administration tasks, including setting up new client accounts, managing user access and permissions, disabling inactive users, and maintaining accurate client records.
Distribute login credentials and installation instructions to new users, and provide hands-on assistance to resolve access, installation, or authentication issues.
Conduct onboarding and training sessions for new clients to ensure a smooth adoption and effective use of the system.
Maintain and update a shared master database, ensuring accuracy of organizational records such as locations, ownership details, billing entities, contacts, and operational attributes.
Monitor daily data feeds and imports to identify missing or incorrect identifiers, and proactively resolve issues to keep client processes running smoothly.
Collaborate with quality assurance teams to test new features, enhancements, and bug fixes as needed.
Create, update, and maintain user guides and documentation to support client understanding of system features and workflows.
Participate in system upgrades and migrations, assisting with testing, validation, and issue resolution during transitions between system versions.
Support development and rollout activities to help coordinate successful product deployments to clients.