Client Support Specialist
About The Position
At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In the last six years, we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve helped hundreds of thousands of people access over $10B in life-changing aid —and earned over 17,000+ five-star reviews. And we’re just getting started. We've raised more than $100 million from top VC firms like Fika, Forerunner, GV (Google Ventures), and True Ventures, with ambitions to create a category defining business assisting needy Americans. (We closed our Series C round in April 2025, so we're well-funded for the foreseeable future.) In 2025, our team grew from 151 to 210, and we will grow again in 2026. Every week, we receive thousands of inquiries across text, email, and phone from potential and current clients. These range from clients who are uncertain about starting their case, to those who need help completing next steps with their law firm, to clients seeking updates and guidance as their case progresses. As part of our Client Support team, your role is to meet clients where they are, provide clarity and direction, and build trust in our process. You’ll spend each day communicating with clients to understand the root of their inquiry, determine the best way to support them, and guide them clearly on next steps. You’ll become an expert in complex and interesting legal processes, learn to navigate our internal tools (Kustomer, Salesforce, etc.), and support hundreds of ordinary people (each with a unique story) every week. Your success will be measured by the impact you have on clients through satisfaction, quality, throughput, and consistency. This role moves quickly and requires balancing efficiency with empathy. You’ll develop a strong understanding of multiple areas of law, learn to explain complex information in plain language, and adapt across many types of client interactions. The work is deeply rewarding — clients are grateful for your help, and your efforts directly connect them to the legal support they need. Please note: You don’t need prior legal experience to succeed in this role; we’ll train you on everything you need to know.
Requirements
- You have at least three years of professional work experience, and have succeeded in jobs that involve supporting customers all day across different channels (CX, support, insurance, sales, etc.).
- You care about people and can interact with folks from all walks of life; you’re able to simultaneously be supportive to a person in crisis and quickly drive a conversation.
- You’re a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.
Nice To Haves
- You’ve had a metrics-driven role and you exceeded the goals set for you and outperformed your peers.
- You've previously worked at high volume, high-performing service/sales/support team from a company known for great customer service.
- We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you.
Benefits
- Medical and dental insurance with 100% of employee premiums covered
- 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year)
- Free membership to OneMedical
- $600/year reimbursable stipend for internet service
- $1,000 reimbursable stipend for education and training outside of work
- Up to $1,200/year student loan repayment assistance
- 401(k) and optional HSA/FSA
- Humble, thoughtful, smart, fun colleagues
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
