Client Support - Representative I

CVS Health

1d • $17 - $28

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities Member-Level Support Respond to member inquiries via phone, email, or chat with professionalism and empathy. Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. Escalate complex cases to senior support staff as needed. Document all member interactions accurately to ensure compliance and service quality. Identify recurring issues and share feedback with leadership for process improvement. Collaboration & Communication Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. Participate in team huddles and training sessions to stay informed on product updates and policy changes. Maintain a positive and solutions-oriented approach in all member interactions. Review general team processes for accuracy and recommend updates to leadership. Professional Development Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. Seek mentorship and feedback to grow into more advanced support or account-facing roles. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space. Key Responsibilities Member-Level Support Respond to member inquiries via phone, email, or chat with professionalism and empathy. Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs. Escalate complex cases to senior support staff as needed. Document all member interactions accurately to ensure compliance and service quality. Identify recurring issues and share feedback with leadership for process improvement. Collaboration & Communication Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery. Participate in team huddles and training sessions to stay informed on product updates and policy changes. Maintain a positive and solutions-oriented approach in all member interactions. Review general team processes for accuracy and recommend updates to leadership. Professional Development Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge. Seek mentorship and feedback to grow into more advanced support or account-facing roles.

Requirements

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.
• Strong verbal and written communication skills.
• Ability to manage member issues with empathy and attention to detail.

Nice To Haves

• Associate’s degree in Business, Healthcare Administration, or related field.
• Familiarity with CRM platforms, call center tools, or SOP documentation.
• Interest in career growth within client support or account management.

Responsibilities

• Respond to member inquiries via phone, email, or chat with professionalism and empathy.
• Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
• Escalate complex cases to senior support staff as needed.
• Document all member interactions accurately to ensure compliance and service quality.
• Identify recurring issues and share feedback with leadership for process improvement.
• Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
• Participate in team huddles and training sessions to stay informed on product updates and policy changes.
• Maintain a positive and solutions-oriented approach in all member interactions.
• Review general team processes for accuracy and recommend updates to leadership.
• Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.
• Seek mentorship and feedback to grow into more advanced support or account-facing roles.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree