Client Support Intern

Foundant + smartsimple • Bozeman, MT

1d

About The Position

Build confidence in communicating clearly and professionally with clients, teammates, and stakeholders at all levels across Foundant Technologies and SmartSimple. Support day-to-day client needs by answering questions, helping troubleshoot issues, escalating software bugs when needed, and contributing to positive client experiences. Apply your technical curiosity and problem-solving skills to find thoughtful, effective solutions using Foundant’s software tools. Professionally engage with clients through phone calls, chats, and emails, learning how to deliver great service across communication channels. Grow your understanding of the philanthropic sector and how technology plays a key role in driving meaningful impact. Collaborate with a supportive, fun team of fellow students and early-career professionals in a team-first environment. Gain hands-on experience with Foundant’s full suite of software products while developing versatile skills that will give you a strong edge in your next opportunity.

Requirements

• Must be currently enrolled in an accredited academic program (college, university, or equivalent).
• Students from all areas of study are encouraged to apply - diverse perspectives and backgrounds are valued and welcomed.
• Ability to commit to 20+ hours per week, Monday through Friday, with a flexible schedule coordinated around team and organizational needs.
• Willingness to engage in a 9-month or longer service term, with potential to extend for the right candidate.
• A collaborative mindset, eagerness to learn, and motivation to grow in a fast-paced, team-oriented environment.
• Strong written and verbal communication skills, and a desire to gain real-world experience supporting clients and working with software tools.

Nice To Haves

• Coursework or interest in fields such as Accounting, Computer Science, or Communications is considered an asset.

Responsibilities

• Answering questions
• Helping troubleshoot issues
• Escalating software bugs when needed
• Contributing to positive client experiences
• Professionally engage with clients through phone calls, chats, and emails
• Delivering great service across communication channels

Benefits

• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• We’re committed to your professional and personal development.
• Employee recognition is a core part of our culture.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 51-100 employees