Client Support Engineer 1

Thrive•Fairfax, VA

11d•Onsite

About The Position

Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects. Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Requirements

Some college or equivalent experience; technical coursework
Entry level with some prior experience providing technical support in a business environment.
Windows OS experience
Hands on and practical knowledge of networks and computer systems.
Excellent oral and written communications skills with customers and peers; tactful and effective
customer communications.
Strong team player
Ability and willingness to evaluate and learn new technologies and apply them effectively.
Previous position with customer service experience.

Responsibilities

Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
Install OS; test configuration; run diagnostics
Configure computers and devices for network
Image computer systems
Install updates and scripts
Run diagnostics, repair and test computer equipment/devices
Act as the first level support for customer technology problems and identify root causes, resolve,
monitor technology support requests in a timely, effective, and professional manner
Properly escalate and document unresolved queries to the next level of support
Regularly maintain internal service ticket and time entry information