Client Support Analyst I

Solarity • St Louis, MO

4d

About The Position

A Client Support Analyst’s objective is to deliver necessary changes to expand and improve Solarity within our clients’ electronic medical record ecosystem.

Requirements

• 1+ year of relevant business analysis, technical analysis, software support, or other relatable Solarity experience required.
• Experience with Microsoft Office (Outlook, Word, Excel) required.
• Excellent verbal and written communication skills.
• Ability to interact and lead a professional conversation with a customer.
• Ability to quickly learn new changes in technology and strong problem solving skills.
• Ability to self-organize and achieve assigned goals with limited supervision.

Nice To Haves

• SQL Server Management Studio experience.
• Basic understanding of maintaining application configuration files, HTML, XML, Lua programming language, HL7 interface.
• Associate or professional certification in related field.
• Familiarity with Microsoft Visio or diagramming tool.
• Healthcare information technology background.

Responsibilities

• Execute tasks based on direction provided by the Client Care Manager.
• Collaborate with internal client champion(s) to define success criteria for implementing projects with relatively low complexity.
• Work in partnership with end users, project stakeholders, and/or subject matter experts to define preferred application behavior and technical specifications.
• Coordinate with cross-functional teams to implement changes in a test and production Solarity environment.
• Design and work with application business owner(s) to execute acceptance, full system, and regression testing.
• Determine necessary project tasks, estimate task level of effort, task dependencies, and start/stop dates to meet project deliverable requirements.
• Triage, troubleshoot, and escalate workflow or application design issues with implemented changes.
• Adhere to best practices and standards.
• Actively use Solarity product knowledge base content and subject matter experts to execute tasks.
• Accurately report time spent of request or project deliverables using a web based application.
• Comply with Solarity’s policies, procedures and guidelines.
• May be required to perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees