Client Success Strategist

Audacy, Inc.•Houston, TX

4h•Hybrid

About The Position

Audacy Houston is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main support to the Account Executive in execution of advertising campaigns, including radio and digital media as well as live event integrations.

Requirements

Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
Basic understanding of digital advertising strategy and measurement is preferred.
Strategic thinker and solution-oriented with proactive attitude
Ability to build presentations
Effective communication with both internal employees and externally with clients
A background working with and leading communication with internal teams
Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
Exceptional communication and writing skills
Proficient in Microsoft Office Suite & Google Suite
A valid driver’s license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant's own vehicle, proof of insurance, is required.

Responsibilities

Support the development of marketing strategies by analyzing audience insights, market trends, and campaign performance data to strengthen media plans and presentations
Creation of media plans/presentations
Assistance in maintaining and upselling clients by creating campaign and monthly recaps
New business appointment setting
Be proficient in all sales tools and resources to assist in all stages of the sales cycle
Assist Account Executive in research and preparation for client meetings
Managing credit and account receivables for client campaigns
Shadow all key and target sales calls
Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations
Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
Digest and articulately relay feedback and expectations to client and internal teams.
Proactively troubleshoot internal and external campaign concerns and work directly with the Account Executive and internal team members to seek out solutions that cater to both the client expectations as well as Audacy best practices.

Benefits

a health care coordinator
medical
dental
vision
mental health
telemedicine
flexible spending accounts
health savings account
disability
life insurance
critical illness
hospital indemnity
accident insurance
paid time off (sick, flex-time away/vacation days, personal, parental, volunteer)
401(k) retirement plan
student loan payment assistance program
legal assistance
life assistance program
identity theft protection
discounted home and auto insurance
and pet insurance