Client Success Specialist

Ascend Learning•Leawood, KS

58d•Remote

About The Position

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs. As a Client Success Specialist, supporting the nursing education sales team in the Great Lakes Region, you'll be responsible for supporting business efforts and providing quality sales support.â¯ Also, you'll provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments. This position offers the flexibility of remote work within the assigned Great Lakes United States territory. This includes MI, IN, KS, MO, OK, OH, KY, TN, IL, SN, NE, & IA.

Requirements

Bachelor's degree required
2+ years of prior customer-related work experience
Proven experience in customer experience management or a related field
Ability to analyze data and generate actionable insights
Excellent presentation, communication, and interpersonal skills
Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints
Project Management, Time Management, and Organizational Skills
Problem Solving, conflict resolution abilities
Team Player
Up to 10% travel is expected

Responsibilities

Client retention and satisfaction - you'll proactively engage existing clients to help improve retention and satisfaction by
Provide differentiated service and responsiveness to accounts within your region
Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments
Collaboration and coordination - you'll collaborate closely with sales, enhancing client outcomes and growing revenue
Redirect incoming sales leads or inquires, process digital requests with approval from rep/agent, include those received via vendor partner portals
Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume
Sales force enablement - you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service
Support sales with quote input and processing, track order status, and ERP integration
Assist with maintaining CRM system records
Input service tickets as necessary for advanced tech issues