V103- Client Success Specialist

Job Duck

3d • $1,060 - $1,150 • Remote

About The Position

At Job Duck, we are seeking a dedicated Client Success Specialist who will play a vital role in strengthening client relationships and ensuring satisfaction throughout their journey. This position is ideal for someone who thrives on meaningful conversations, enjoys being a reliable point of contact, and takes pride in enhancing the client experience with thoughtful touches. You will be instrumental in maintaining accurate records, supporting intake processes, and proactively identifying opportunities to improve engagement and retention. Candidates who are detail-oriented, emotionally intelligent, and confident in navigating sensitive conversations will excel in this role.

Requirements

• 2-3 years of experience working as a client happiness coordinator
• Software: Microsoft 365 and CRM systems
• High emotional intelligence with ability to navigate sensitive conversations
• Proactive, solutions-oriented communicator
• Highly organized and detail-oriented
• Exceptionally responsive and disciplined
• Self-driven with strong initiative
• Confident in client interactions
• Strong triage capability
• Process-driven and able to follow workflows

Nice To Haves

• Legal background is a plus

Responsibilities

• Serve as a consistent, organized point of contact for clients throughout their cases and advocate for client needs
• Conduct structured check-in calls with new, existing, and former clients to assess satisfaction, identify concerns, and generate referrals
• Provide backup phone coverage and intake support during high-volume periods
• Maintain detailed and accurate CRM documentation and track KPIs related to engagement, retention, and referrals
• Proactively identify opportunities to enhance the client experience through special touches and suggest improvements to processes and systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed