Client Success Specialist

Cohere Health

3d • $65,000 - $80,000 • Remote

About The Position

We are seeking a Client Success Specialist to join our Client Management Team. In this role, you will support the client's success by being a key liaison between Customer Success and other internal teams.
You will support the Client Success Manager through process development, improvements, reviewing data and organizational support. You will partner closely with the Client Success Manager and cross functional stakeholders to help ensure alignment and drive success. This is an opportunity to cultivate relationships across the client organization to develop insights, shaping how they perceive the value we deliver, and ensuring that they are receiving the best support possible.

Requirements

• 1-3+ years in a role supporting account management, client success, or a similar role.
• Healthcare domain experience is required.
• Direct experience working with health plans is required.
• Familiarity with Salesforce, Confluence, JIRA and Google Suite a plus
• Proven expertise in administrative support, cross-functional collaboration, and project management support.
• Strong skills in communication, troubleshooting, organization, and the ability to adapt and remain flexible in a fast-paced environment.
• Must be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience
• Demonstrated success in expanding skill sets through hands-on experience in unfamiliar areas, showing adaptability and initiative
• Project management skills, including planning, execution, and cross-functional coordination
• Bachelors degree in related field

Responsibilities

• Assist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative support.
• Manage the client-facing inbox: triage incoming emails, respond to inquiries, escalate issues when necessary, and ensure timely resolution of all client needs.
• Monitor and manage client-submitted support tickets through to resolution, coordinating with relevant internal teams as needed.
• Analyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiatives.
• Lead and support Client Success Managers on cross-functional projects, including external communication strategy, implementation support, training material development, and acting as a liaison with internal teams
• Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services.

Benefits

• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Up to 184 hours (23 days) of PTO per year + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level