Client Success Specialist
About The Position
We're looking for a dynamic, customer-focused professional to help onboard and support clients using our Payroll, HR, and Attendance platform! This hybrid-eligible role offers competitive pay and benefits, generous PTO, a modern and comfortable workspace, and plenty of team events. Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software - we don't just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they've had with a payroll and HR provider. Who we're looking for: A motivated, relationship-driven individual with a passionate about helping businesses thrive. You bring honesty, reliability, and positivity to every interaction and you thrive in a fast-paced, client-facing role.
Requirements
- Experience delivering exceptional client-facing service (banking, HR, payroll, or insurance a plus)
- Knowledge of HRIS, Payroll, or Attendance systems
- Strong presentation skills and comfort learning software
- Ability to understand client needs and keep projects moving
- Flexibility, organization, and attention to detail
- Proficiency with Microsoft Office
- A team-first mindset, strong work ethic, and positive attitude
Nice To Haves
- Candidates with experience in Banking, Finance, Human Resources, or Sales are encouraged to apply!
Responsibilities
- Guide new and existing clients through onboarding, upgrades, and product adoption
- Coordinate onboarding timelines, communications, and project milestones
- Build strong, trust-based relationships with clients and internal teams
- Collaborate across departments to ensure a smooth post-onboarding handoff
- Communicate progress updates and anticipate potential roadblocks
- Identify opportunities to improve processes and enhance our products
- Support special projects as needed
Benefits
- competitive pay and benefits
- generous PTO
- a modern and comfortable workspace
- plenty of team events
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Publishing Industries
Education Level
No Education Listed
