Client Success Manager

Madhive • New York, NY

24d • $76,000 - $112,000

About The Position

Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media.
As a Client Success Manager, you will drive success and own the client lifecycle of our valued clients by providing digital strategy, sales support, campaign management, consultation and training to clients in the traditional media space (print, outdoor, cable, broadcast, and radio). This position requires occasional travel to client locations (~20% of the time). You will use your experience in digital advertising and your ability to build strong partnerships with your clients to drive the adoption of our SaaS platform and media services. In addition to focusing on client satisfaction and driving renewals, the CSM must also have long term perspective and vision as the trusted advisor for our clients.

Requirements

• Bachelor's degree or equivalent work experience.
• 2-3+ years of successful experience in a digital sales or digital support capacity at a cable, broadcast, radio, outdoor, or print organization
• Solution-focused with a high degree of ownership
• Strong familiarity with advertising and digital marketing concepts and terminology
• Ability to manage and prioritize work with a high degree of autonomy
• A great co-worker with a strong interest in adding to our company culture and contributing to a positive work environment

Responsibilities

• Develop and build relationships with your clients by delivering outstanding training, communication, and problem-solving experiences
• Lead and own the communication between our company and all levels of your client’s sales organization
• Build and maintain the day to day communication process for your clients
• Coordinate with internal teams to troubleshoot issues and formulate solutions
• Drive adoption and revenue by developing a deep understanding of your client’s business needs and proactively communicate opportunities for partnership growth
• Collaborate closely with internal teams across the organization to share knowledge and ensure ongoing successful delivery of our platform/services to all our clients.
• Identify trends and develop insights from data analysis of platform usage
• Become an expert in our platform, technology development roadmap, and the digital advertising competitive landscape in order to engage in productive discussions both internally and externally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level