Client Success Manager

WithMe, Inc.

4d•$70,000 - $90,000•Remote

About The Position

WithMe is seeking a Client Success Manager to build, manage, and grow client relationships across a dedicated book of business. In this high-impact, fully remote role, you’ll serve as the primary point of contact for clients from post-installation through the full lifecycle of the service contract. You will focus on proactive communication, consultative account management, retention, and long-term client satisfaction while identifying opportunities to drive growth through upsell and cross-sell strategies. This role also plays a key part in reducing churn, delivering strategic business reviews, and partnering cross-functionally to elevate the client experience.

Requirements

Three (3) to five (5) years of experience in client success management, external client support, or account management
Proven ability to build and maintain strong client relationships and resolve issues proactively
Experience conducting client reviews, creating presentations, and delivering persuasive presentations
Strong communication, relationship-building, and organizational skills
A results-driven approach with a track record of supporting retention, upsell, and cross-sell goals
Experience using Salesforce to manage account data, analyze metrics, and support reporting
Ability to manage multiple client accounts in a fast-paced, scaling environment
Bachelor’s degree in Business Administration, Marketing, or a related field is strongly preferred, or equivalent experience

Nice To Haves

Startup or technology-driven company experience is a strong plus
SaaS sales experience is a strong plus
Multi-family experience is a strong plus

Responsibilities

Manage client relationships across your book of business from post-installation through contract lifecycle
Build strong, proactive client relationships focused on engagement, satisfaction, and retention
Conduct Quarterly Business Reviews (QBRs), present performance insights, and deliver actionable recommendations
Establish regular communication cadences with newly onboarded clients and clients nearing renewal
Identify and address risks early to reduce churn and improve retention
Drive upsell and cross-sell opportunities by presenting tailored solutions and package enhancements
Monitor change-of-ownership contract processes to help ensure smooth transitions and prevent account loss
Use Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights
Collaborate cross-functionally with Operations, Sales, and Marketing to resolve client concerns and escalations
Represent WithMe in client meetings, conferences, and work events while serving as a strong client advocate

Benefits

100% remote work environment
Employee equity and a chance to shape the future of an innovative company
Comprehensive health, dental, vision, 401k with match, and more
Flexible vacation and a supportive, forward-thinking team
Comprehensive health, dental and vision coverage
Retirement plan with company match
Life and disability plans
FSA and HSA accounts
Annual training and education allowance
Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees