Client Success Manager

Bionews, Inc. • New York, NY

4d

About The Position

Bionews is seeking a dynamic and results-driven Client Success Manager to oversee the strategic execution of digital advertising campaigns for leading pharmaceutical brands. As a key member of our Client Success team, you will collaborate closely with Sales, Marketing, Ad Ops, Performance Strategy, Editorial, and Audience Growth teams to ensure that campaigns are delivered seamlessly and exceed client expectations.

Requirements

• Bachelor’s degree (Advertising, Marketing, Communications or other relevant areas)
• 1-2 years of experience in digital publishing sales support (pre and post sale)
• Exceptional communication and client service skills
• High attention to detail and strong time management and prioritization skills
• Positive attitude and a willingness to learn and strategically solve problems
• Fluency in digital media pricing models such as CPM; CPUV; CPC, etc.
• Strong understanding of DCM, Microsoft Office, Salesforce, Google Ad Manager, Google Analytics
• Familiarity with DoubleVerify, Crossix, IQVIA, etc.

Nice To Haves

• Previous experience in, or a strong professional interest in, the Pharma/Healthcare space is highly preferred.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact throughout the entire campaign lifecycle from pre-sale to post-sale.
• RFP Strategy: Collaborate with Sales and Marketing teams on RFP responses, developing tailored campaign proposals that align with client objectives and deliver measurable results.
• Campaign Execution: Partner with Editorial, Ad Ops, Audience Growth, and Performance teams to ensure campaigns are executed flawlessly, delivered on time, and exceed brand KPIs.
• Performance Analysis: Monitor campaign performance, analyze key metrics, and provide insightful wrap reports to client partners.
• Revenue Generation: Identify opportunities for upselling to drive business growth and retention.

Benefits

• At Bionews, collaboration, innovation, and passion fuel our mission. Our inclusive culture champions humility, respect, and the belief that every team member can enact change. With transparency and accountability at our core, we earn trust and drive forward with a leadership team that’s receptive, experienced, and open to fresh ideas. Here, you’re not just joining a company—you’re becoming part of a dynamic workforce dedicated to empowering rare disease communities and making a tangible impact on people’s lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees