Client Success Manager

DailyPay•Minneapolis, MN

1d•Remote

About The Position

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. The Role: The Client Success Manager’s responsibilities include developing strong relationships with clients, connecting with key business executives and driving adoption of our product. Client Success Managers present a client first mentality and advocate for our clients to ensure client growth and retention. This role will also identify new business opportunities among existing clients. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

Requirements

Proven work experience of 3+ years as a CSM or Sales
Demonstrable ability to communicate, present and influence client C-Level stakeholders
Solid experience with Account Management reporting systems, CRM software (e.g. Gainsight, Salesforce), Google Suite, and MS Office (particularly MS Excel), as well as AI tools (Gemini, ChatGPT, etc.)
Understanding of sales performance metrics or KPIs
Experience delivering client-focused solutions to client needs
Availability to travel as needed
Occasional need to work outside of normal business hours as required to support client

Nice To Haves

HR/Payroll experience

Responsibilities

Lead point of contact for all client account management matters
Suggest solutions and innovative ideas to meet client needs
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Be the leader and orchestrator during customer escalation situations ensuring responsiveness and speedy resolution
Build effective business strategy for client’s post launch to enable the long-term retention and growth of the account
Collaborate with internal teams to advocate for client’s needs, drive adoption, and provide best in class support
Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. enrollment and adoption)
Analyze data through reports and trends
Negotiate contracts and close renewal agreements
Minimize Churn, anticipating and identifying risks and mitigating them
Upsell and cross sell new products and services