Client Success Manager

Cylinder Health

About The Position

As a Client Success Manager at Cylinder Health, you will manage a portfolio of 25-30 self-insured employers with 1k-20k total covered lives. You will lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals. You will coordinate closely with your clients and marketing to develop communication strategies that drive member enrollment. You will serve as the connective tissue between Cylinder Clients and key internal stakeholders such as Product and Engineering, Finance, Sales, Member Services and Clinical Operations. This position demands a consultative approach, strong project management skills, and a commitment to delivering exceptional client experiences.

Requirements

3-5 years hands-on experience working with self-insured employers, payers, and TPA’s or previous experience in onboarding and ongoing management of large enterprise or strategic clients in a health-oriented industry.
3-5 years client relationship/account management experience, preferably with national payers and/or Fortune 500 employers.
Proven ability to retain and grow client relationships
Strong analytical capabilities, process improvement, and understanding of technologies such as: SalesForce, XLS, Project Management tools (e.g. ClickUp), Google Suite.
Demonstrated expertise in strategic planning, executing and delivering projects on time and on budget while working in a fast-paced, high-energy, team-oriented environment.
Bachelor's degree preferred or relevant work experience.
Ability to travel 10-15% within the U.S.

Responsibilities

Account Management & Client Success
Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support.
Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success.
Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives.
Data-Driven Strategy & ROI Communication
Leverage data insights to inform and adapt account strategies.
Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Foodsmart partnership.
Marketing & Engagement
Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction.
Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.