Client Success Manager

Leap

23h

About The Position

Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal. Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for. We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care. About the Role The Client Success Manager (CSM) is responsible for delivering exceptional service and driving client satisfaction across an assigned portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants, while ensuring operational excellence to support client retention, growth, and measurable value delivery. You’ll serve as the face of our amazing organization to clients, and advance our mission by promoting our services in a proactive, data-driven way. This position reports to the SVP of Client Operations & Success.

Requirements

5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success
Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs
Proven track record of driving revenue retention and high client satisfaction
Strong executive presence with the ability to present performance data and insights effectively
Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment
Collaborative team player with strong analytical and problem-solving skills
Willingness to travel up to 30%

Nice To Haves

Preferred location: Central Time Zone

Responsibilities

Strategic Account Ownership
Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention
Develop and execute account plans aligned to client healthcare and cost-containment strategies
Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs
Value Delivery & Executive Engagement
Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics
Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations
Demonstrate strong executive presence in data-driven discussions with senior stakeholders
Growth & Expansion
Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams
Increase patient engagement and program utilization within existing accounts
Support finalist presentations, client references, and testimonials to drive new business
Cross-Functional Leadership & Risk Management
Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery
Collect and synthesize client feedback to inform process and product improvements
Proactively identify account risks and execute mitigation strategies to protect retention