Client Success Manager, DoorDash for Business

DoorDash USA • Los Angeles, CA

3h • Hybrid

About The Position

As a Client Success Manager you will work primarily with our wide variety client base, ranging from SMB to Enterprise/Strategic. During the customer's onboarding experience you will analyze their unique use cases, consult on best practices, and offer a best in class training and implementation experience. This role requires working cross functionally with multiple stakeholders such as marketing, finance, and engineering. You will report to the Manager, Sales Ops, sitting under S&O Manager-Client Success and Admin Platform within the Doordash for Business organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote.

Requirements

• You have 4+ years of implementation or customer-facing project management, preferably with a focus on strategic/enterprise-level accounts.
• You demonstrate a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
• You’re customer-obsessed with a track record of uncovering the customer’s “why”.
• You act like an owner, taking accountability for project success and customer outcomes.
• You operate at the lowest level of detail to deliver thorough, meticulous and highly actionable project plans to anticipate and resolve issues quickly.
• You aim to achieve 1% better every day. You have a natural desire to improve upon existing processes and to build process where none currently exist.

Responsibilities

• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as Customer Advocate by representing the customer’s voice for our product, growth, operations, and leadership teams.
• Help shape the vision and strategy for our customers' implementation at DoorDash for Business.
• Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
• Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies.
• Join our highly motivated team at a time of rapid growth and exciting scale initiatives.

Benefits

• That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed