Client Success Manager, Partnerships

Ascertain

4d • Remote

About The Position

Ascertain is building AI agents to automate the administrative work that burdens care teams. We are in major health systems and large specialty groups, saving hundreds of staff hours every week.
Our backers include Northwell Health, New York’s largest health system, and Deerfield Management, a leading healthcare investment firm.
Together, we’re on a mission to restore time, trust, and focus to the people who keep healthcare running. Our work is urgent — not because of startup timelines, but because our customers rely on us to drive financial resilience and operational clarity in a system under strain.

Requirements

• 5 to 7 years of experience in client success, account management, or customer-facing roles in healthcare or SaaS
• Experience managing complex accounts with multiple stakeholders
• Experience supporting retention and expansion within accounts
• Experience partnering on implementations or onboarding
• Strong stakeholder management and communication skills, including executive engagement
• Ability to connect product usage to business outcomes and ROI
• Experience working cross-functionally with product and technical teams

Nice To Haves

• Strong ownership of client outcomes across the lifecycle
• Ability to build trust with operational and executive stakeholders
• Clear communicator who connects performance to business value
• Ability to identify and support growth opportunities within accounts
• Comfort working in complex environments with multiple workstreams

Responsibilities

• Own the Client Relationship: Manage accounts from post-sale through ongoing engagement, building strong relationships with operational and executive stakeholders and aligning on goals, priorities, and success metrics.
• Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding, ensure continuity through go-live, and embed workflows into daily operations to achieve measurable outcomes.
• Drive Performance & Outcomes: Monitor usage and performance metrics (e.g., throughput, turnaround time, time saved), identify gaps, and take action to improve client results.
• Lead Executive Engagement & Retention: Own executive communication, lead business reviews, proactively manage client health, mitigate risks, and support successful renewals.
• Drive Growth & Cross-Functional Execution: Identify expansion opportunities, build business cases, and collaborate with Sales, Product, and Engineering to deliver impact while maintaining accurate documentation and improving internal processes.

Benefits

• Cutting-edge technology: Work directly with the latest advancements in AI and automation, tackling challenging problems that meaningfully impact healthcare.
• Ownership & growth: You’ll join Ascertain at a pivotal early stage, shaping our products, technical direction, and culture, with significant opportunities for career advancement.
• Collaborative team: Join a talented, passionate, and supportive team with backgrounds from top tech companies and clinical institutions.
• Flexible remote work: We support a flexible hybrid or remote working model, trusting you to manage your own schedule.
• Competitive compensation: We offer competitive salary, meaningful equity, comprehensive health insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed