Client Success Manager, Mid-Market Sales

ZocDoc, Inc.•New York, NY

69d•Hybrid

About The Position

Zocdoc's most important asset is our people. As a Client Success Manager for our Mid-Market Sales team, you'll play a meaningful role in empowering healthcare providers to maximize the value of Zocdoc at scale. In this role, you'll focus on proactively engaging a broad portfolio of mid-sized healthcare organizations through data-driven insights, technology-enabled outreach, and strategic consultation. You are a trusted advisor and problem solver, helping providers grow their businesses, enhance the patient experience, and achieve measurable outcomes on Zocdoc. Our Mid-Market CSMs thrive in dynamic, evolving environments. You're motivated by efficiency and scale - leveraging tools, automation, and standardized playbooks to create outsized impact across a rotating book of business. You're also comfortable experimenting, iterating, and finding creative ways to deliver value at every touchpoint. You'll enjoy this role if you are… Goal-oriented. You love setting ambitious targets and using structured processes to hit them consistently Process-driven. You thrive in a systematized, scaled environment and understand the power of repeatable workflows Tech-savvy. You're eager to leverage automation, AI tools, and data insights to deepen client engagement efficiently Curious and consultative. You dig into data and feedback to uncover opportunities that improve both provider and patient outcomes Collaborative. You know that success is a team sport - you proactively bring together the right people and resources to get results Adaptable. You're energized by change and enjoy helping shape how a new team builds and grows from the ground up

Requirements

Relationship management experience. 2-3 years of experience in customer success, account management, or a client-facing role, ideally within a fast-paced, growth environment
Strong communication skills. You're a confident written and verbal communicator with experience in building buy-in toward a shared objective
Comfort with technology. You're confident in adopting new tools and integrating AI into your workflow to scale your impact
A creative eye for how to do things better. You're able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc
An appetite for continuous learning. You're eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development
A positive outlook toward change. Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role

Responsibilities

Owning a scaled portfolio of mid-market healthcare providers, driving retention, growth, and adoption through proactive engagement
Delivering timely, data-backed insights that help providers optimize their presence and performance in the Zocdoc marketplace
Using technology and automation to manage outreach, monitor account health, and identify opportunities for impact at scale
Collaborating closely with internal partners in Sales, Product, and Support to ensure seamless provider experiences
Contributing to the development and refinement of scalable playbooks, processes, and success metrics for the growing mid-market team
Acting as the voice of the customer - synthesizing feedback and surfacing insights to inform internal strategies and product improvements

Benefits

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified