Manager, Mid-Market Customer Success
About The Position
Zocdoc’s most important asset is our people. As a Manager for our Mid-Market Customer Success team, you will lead a new team and function focused on driving sustainable growth and long-term value for provider partners. You will coach and develop junior-level Customer Success Managers, enabling them to manage and grow relationships with mid-market provider groups through a clearly defined but evolving engagement model. This role offers the opportunity to shape how we support and scale mid-market customers by refining playbooks, success metrics, and processes, while consistently developing individual contributors with measurable performance impact and partnering cross-functionally to drive retention, optimization, and growth.
Requirements
- A meaningful (2+ years) of sales leadership experience, preferably in the tech or healthcare sector
- A proven track record of building teams that hit targets and accomplish goals
- Experience effectively partnering across the organization, navigating and balancing multiple stakeholders at all levels, from executive leadership to individual contributors
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- The ability to integrate generative AI tools into your daily workflows to automate tasks, foster innovation, and maximize productivity
- A humble, empathetic leadership style. You’re committed to building equitable, inclusive, and diverse workplaces where every person is treated with dignity and respect
Responsibilities
- Consistently driving strong results by analyzing metrics and Salesforce data to uncover trends, inform process improvements, and balance quality with quantity
- Continuously raising the performance bar by identifying opportunities and implementing repeatable, scalable processes to improve team outcomes
- Leading, motivating, and coaching the team to drive continuous development while fostering an innovative, autonomous approach to selling
- Leveraging deep health sector expertise to effectively coach reps on selling to large medical groups
- Constantly investing in your team culture through intentional focus on rallying your team around their impact, mission, and priorities, while also driving collaboration and sense of belonging among a distributed team
- Increasing win rate by innovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with support teams
- Partnering with other provider teams to facilitate a strong customer journey
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
