Client Success Financial System Administrator

Hearst Television•Dallas, TX

15h•Hybrid

About The Position

Homecare Homebase is searching for a Client Success Financial System Administrator who will act as the Subject Matter Expert (SME) on the financial and payroll capabilities of our software. This exciting opportunity will ensure a return on investment for our customer base and optimal use of the financial and payroll features. At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Success System Administrator, you will play an essential role in educating customers on new functionality released and in developing initiatives for continuous business process improvements. You will track system configuration for assigned customers and utilize product knowledge to offer solutions to business needs. As an Exempt Employee, you are expected to exercise independent judgement and discretion about matters of significance concerning your assigned customers, which includes providing recommendations on Payor Setup that would have a material impact on your customer’s operations and profitability, as well as their compliance with Centers for Medicare and Medicaid Services (CMS) Regulations and compliance with Payor Contracts. Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Client Success Financial System Administrator supports this mission by understanding the customer’s needs and goals and providing solutions within the system as it exists today. Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results. Sound like a good fit? Please take a moment to apply for this position. HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.

Requirements

Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
Quick learners with strong problem solving and creative, analytical thinking abilities
Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product
Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience

Responsibilities

Meeting or exceeding established productivity and quality standards
Resolving issues and answering questions from customers and internal stakeholders related to the financial and payroll areas of our software
Understanding the customer's needs, goals, and strategies and translating those needs into initiatives and solutions
Exhibiting analytical, critical thinking skills to achieve and demonstrate a return on investment
Creating documentation for our knowledge base
Exemplifying CARES core values to promote a positive work environment and adherence to core values