Client Success Executive, Enterprise

LanguageLine Solutions

4d•$80,000 - $100,000•Remote

About The Position

Client Success Executive, Enterprise Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Client Success Executive Drive Retention. Elevate Value. Expand Impact. At Health Advocate, Client Success is not a support function—it’s a growth engine. We’re seeking a Client Success Executive who knows how to retain, expand, and deepen enterprise client relationships by ensuring our clients clearly see, feel, and realize the value of our services. This role is for a strategic relationship leader who understands that retention is built through trust, clarity, proactive insight, and measurable outcomes. Reporting to the Vice President of Client Success, you’ll own a portfolio of high-value enterprise clients and play a critical role in reducing churn, strengthening partnerships, and driving organic revenue growth. If you’re energized by complex clients, value storytelling, and turning insight into action—we want to meet you. Your Mission: What Success Looks Like Your primary accountability is to drive industry-leading, profitable growth from existing clients by building trusted relationships that translate into long-term retention and expansion. You will manage a portfolio of enterprise clients with elevated expectations, requiring a service-first, value-led, commercially minded approach. Success in this role includes consistently achieving: 🔹 Client Retention Retain clients across all service lines, population served, and margine. Strive for 100% retention Proactively identify and mitigate churn risk through early indicators and client insight 🔹 Client Revenue Growth Grow organic revenue by expanding client adoption of well-matched products and services Translate client needs and outcomes into compelling growth opportunities 🔹 Client Satisfaction & Value Realization Ensure clients achieve measurable value through utilization, engagement, and improved health outcomes Reinforce the impact of Health Advocate programs through clear communication and executive-level insight

Requirements

5+ years of experience in account management, client success, sales, or related roles (enterprise experience preferred)
A proven track record of retaining and growing existing client revenue
Strong fluency in data, analytics, and value measurement
Confidence using sales enablement tools and performance insights
Exceptional communication skills—from executive storytelling to problem-solving conversations
The ability to collaborate across functions and influence without authority
A proactive, ownership-driven mindset with strong analytical and problem-solving skills
Comfort with public speaking and executive-level presentations

Nice To Haves

Background in the health benefits or healthcare services industry (consulting, brokerage, payers, or providers)

Responsibilities

Revenue Retention & Growth Own retention and growth targets for your client portfolio Implement proactive retention strategies that address dissatisfaction, value gaps, utilization challenges, and service quality issues before they escalate Identify and activate new revenue opportunities aligned to client needs
Strategic Client Relationships Develop trusted, referenceable relationships across client stakeholder groups Communicate the value and outcomes of Health Advocate services with confidence and clarity Position Health Advocate as a long-term strategic partner—not just a vendor
Value Storytelling & Ideation Use regular client dialogue to uncover opportunities for new offerings, enhancements, and innovations Establish feedback loops with clients and collaborate with Product and Client Success leadership to evolve our offerings Ensure value is visible, measurable, and continuously reinforced
Cross-Functional Leadership Ensure seamless hand-offs from Business Development to Client Success Partner closely with Operations and Centers of Excellence to deliver a cohesive client experience Advocate internally for client needs while balancing business priorities
Performance Measurement & Optimization Meet expectations for regular client engagement, including executive-level and in-person meetings Track and act on KPIs and leading indicators that predict client health and churn risk