Client Success Executive

EvidenceCare•Nashville, TN

11d•Hybrid

About The Position

As a Client Success Executive at EvidenceCare, you will own strategic relationships with our most complex healthcare clients, serving as their trusted advisor, value architect, and internal advocate. This role demands someone who can fluently translate between clinical workflows, product capabilities, and executive business priorities. You'll navigate multi-stakeholder environments spanning the C-suite to clinician end users, using deep analytical skills to diagnose problems, quantify impact, and drive measurable outcomes. Beyond relationship management, you'll be a strategic business partner who identifies risk before it surfaces, uncovers expansion opportunities, and ensures every client realizes transformational value from our solutions. This role requires consultative problem-solving, data-driven storytelling, and the ability to operate at both 30,000 feet and in the weeds.

Requirements

Bachelor's degree
8+ years of Client Success, Account Management, or Customer Success experience managing complex, strategic accounts
8+ years of healthcare experience; provider-side (hospital/health system) strongly preferred
Proven ability to analyze data and use business intelligence tools to extract insights and craft compelling, executive-level narratives
Strong project management skills with ability to juggle multiple priorities and stakeholders
Exceptional presentation and communication skills—comfortable presenting to C-suite executives and clinical audiences
Self-starter with startup or high-growth company experience; comfortable with ambiguity and building the plane while flying it
Willingness to travel up to 40%
Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)—particularly strong Excel and PowerPoint skills for analysis and presentation
Experience with Salesforce CRM
Familiarity with business intelligence and data visualization tools (Tableau, Power BI, or similar)
Experience with Microsoft Teams or similar collaboration platforms

Nice To Haves

Healthcare consulting experience highly desirable
Demonstrated experience with clinical workflows in ambulatory and inpatient settings—you understand how care is delivered and how technology fits into that reality
Analytical mindset: You don't just look at dashboards; you dig into the 'why' behind the numbers and turn data into actionable insights
Product fluency: You quickly learn complex software and can translate technical capabilities into business outcomes
Consultative approach: You ask probing questions, challenge assumptions, and co-create solutions rather than take orders
Healthcare savvy: You speak the language of hospitals, understanding the pressures facing clinical leaders, operations teams, and executives
Renewal excellence: You've successfully navigated complex contract renewals and expansions with strategic accounts
Executive presence: You can hold your own in the boardroom and earn trust at all levels of an organization

Responsibilities

Strategic Partnership & Executive Engagement Own C-suite and executive relationships across complex health system accounts, including physician leaders, revenue cycle directors, IT, care management, hospitalists, and ED physicians
Lead regular strategic business reviews (QBRs) with executive stakeholders, presenting data-driven insights on KPIs, ROI, clinical outcomes, and operational efficiency, partnering with EvidenceCare Clinical and Product leaders to tell a compelling value story
Develop success strategies aligned to each client's organizational goals, quality initiatives, and financial imperatives
Conduct both virtual and on-site meetings to maintain deep engagement and visibility with key decision-makers
Consultative Value Delivery & Risk Management Proactively monitor client health using quantitative metrics and qualitative signals; identify and mitigate risk early through strategic intervention
Analyze usage data, adoption patterns, workflow integration, and outcome metrics to diagnose issues, validate impact, and identify opportunities for optimization or expansion
Guide clients through best-practice workflows and change management, acting as a consultant who helps them maximize value from EvidenceCare solutions
Own the full client lifecycle from implementation handoff through stabilization, maturity, renewal, and expansion—ensuring seamless value realization at every stage
Business Acumen & Growth Identify upsell and cross-sell opportunities within existing accounts; partner closely with Sales to develop and close expansion deals
Translate complex product capabilities and clinical evidence into clear business cases for diverse audiences—from frontline clinicians to CFOs
Become an expert in client workflows, organizational dynamics, pain points, and drivers of success to position EvidenceCare as an indispensable partner
Cross-Functional Leadership & Operational Excellence Serve as the voice of the customer internally, collaborating with Product, Clinical, Implementation, and Sales teams to advocate for client needs and drive continuous improvement
Maintain rigorous discipline in Salesforce, documenting client health metrics, strategic plans, engagement history, and risk/opportunity assessments
Contribute to building scalable Client Success processes, playbooks, and best practices as the team grows
Share insights and updates with cross-functional partners to ensure organizational alignment on client state and priorities