Client Success - Enterprise Data Solutions

Cotality • Dallas, TX

8d • Hybrid

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: What You'll Be Doing: Manage the process of customer on-boarding (post sales) into management of account Maintain revenues from assigned clients and further penetrate the client account by offering additional solutions and products Ensure that all compliance issues are identified and communicated to client Handle cancellations, credits and refund requests Drive overall customer usage through recommendation of training sessions and additional solutions. Book of Business contains Tier 4 and Tier 5 Inside Sales clients Work on special projects focused on data cleanup in the CRM system What’s in it For You: Large (~$2B+ revenue) formerly public information services and data business Durable cash flow and profitability regardless of changes in macroeconomic conditions Company certified as a global "A Great Place to Work." Hybrid working model- 1 day in the office a week for “moments that matter” and the rest of the time can be remote. Competitive compensation and benefits! Career path for continued professional growth. Working with leaders that care about your professional growth! Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Requirements

• Minimum of 2 years of account management, customer service operations or related experience or equivalent combination of education and experience.
• Excellent written and verbal communication skills
• Knowledge of front-end systems
• Must be very detail oriented
• Strong problem-solving skills

Nice To Haves

• Knowledge or experience in the industry a preferred

Responsibilities

• Manage the process of customer on-boarding (post sales) into management of account
• Maintain revenues from assigned clients and further penetrate the client account by offering additional solutions and products
• Ensure that all compliance issues are identified and communicated to client
• Handle cancellations, credits and refund requests
• Drive overall customer usage through recommendation of training sessions and additional solutions.
• Book of Business contains Tier 4 and Tier 5 Inside Sales clients
• Work on special projects focused on data cleanup in the CRM system

Benefits

• Large (~$2B+ revenue) formerly public information services and data business
• Durable cash flow and profitability regardless of changes in macroeconomic conditions
• Company certified as a global "A Great Place to Work."
• Hybrid working model- 1 day in the office a week for “moments that matter” and the rest of the time can be remote.
• Competitive compensation and benefits!
• Career path for continued professional growth.
• Working with leaders that care about your professional growth!
• Access to our world class self-development portal, centered around you as the employee.
• Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Multiple medical plan options with mental health and wellness support offerings.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend and tuition assistance up to $5,250.
• Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed