Enterprise Account Director – Client Success

Storable

5d•Remote

About The Position

At Storable, our aspiration is to remain the #1 tech brand in the Storage, Marina, and RV/Campground industries, offering fully integrated platforms which includes facility management software, websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities — all in one solution. As we continue to grow, with over 1000 employees worldwide, our Storage Go To Market team is seeking an Enterprise Account Director to be a strategic leader responsible for Storable’s most significant, highest-value enterprise relationships. Our largest clients shape the industry. Their needs influence the evolution of technology, service models, and operational excellence in the self-storage ecosystem. Operating as the executive point of contact for a select portfolio of top-tier clients, you will be accountable for the overall relationship health, executive alignment, value realization, and strategic growth opportunities across our most complex and sophisticated customers. You will engage directly with C-suite stakeholders, shape long-term partnership strategies, mobilize cross-functional internal teams to deliver the right outcomes to these clients, and ensure clients realize sustained value from the full Storable platform. The ideal candidate brings extensive experience managing sophisticated enterprise relationships, excels in high-stakes executive conversations, and consistently drives alignment between customer objectives and Storable’s solutions.

Requirements

10+ years of experience in Enterprise Customer Success, Strategic Account Management, or a similar executive-level client-facing role in SaaS or B2B technology.
Demonstrated ability to build and maintain relationships with Owners, CEOs, CFOs, COOs, CIOs, and other executive stakeholders.
Demonstrated success influencing C-suite executives and senior stakeholders.
Deep understanding of technology solutions and their applications.
Proven track record successfully navigating complex escalations and high-stakes customer situations.
Strong business acumen with the ability to translate client strategy into actionable account plans.
Strong strategic and financial acumen, with the ability to connect platform capabilities to client business outcomes.
Experience navigating matrixed organizations and driving cross-functional alignment at scale to guide product adoption, issue resolution, and long-term partnership success.
Exceptional communication, influence, negotiation, and presentation skills.
Proficiency in CRM software and sales tracking tools.
All applicants must be currently authorized to work in the United States on a full-time basis.
Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

Responsibilities

Serve as the executive strategic partner for Storable’s highest-value enterprise clients, understanding their technology needs and aligning our solutions accordingly.
Develop and maintain deep, trusted relationships with senior executives of our largest most strategic clients, including owners and CEOs.
Develop an in-depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients.
Lead executive business reviews, strategy sessions, and long-term planning cycles with client leadership, as well as Storable executive stakeholders.
Act as the voice of the strategic client internally, partnering cross-functionally with Product, Engineering, Sales, Support, and Implementation to influence direction and drive an exceptional end-to-end experience.
Represent Storable at external industry events and partner conferences, reinforcing our innovation leadership and strengthening the partnership.
Own the overall health, performance, account strategy planning, and long-term success of assigned enterprise accounts.
Serve as the executive escalation owner for assigned strategic accounts, coordinating rapid, transparent communication with internal teams during high-impact incidents.
Proactively identify, address and mitigate risks using key performance metrics, usage patterns, and account intelligence.
Analyze trends across escalations and advocate for client needs internally, influencing roadmap and solution evolution.
Partner with Product, Client Support, and Delivery teams to ensure timely delivery, issue resolution, and continuous optimization.
Partner closely with Sales, CS Leadership, and Finance on multi-year renewal planning, ensuring value realization is clearly demonstrated at the executive level.
Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients.
Influence NRR by guiding executive conversations around platform expansion, adoption maturity, and optimization opportunities to formulate strategies for upselling, cross-selling, and expanding our technology solutions within existing client accounts.
Support long-term GRR improvement by ensuring strategic accounts progress through Storable’s Success Maturity Model.
Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs.
Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities.
Shape strategic account engagement models, playbooks, and best practices for enterprise-level partnership.
Collaborate with senior CSMs to elevate overall client communication, escalation handling, and executive engagement skills across the organization.
Provide internal thought leadership by gathering and synthesizing critical client insights, competitive intelligence, and partnership recommendations with Product, Engineering, and Executive teams to inform our product roadmap.
Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders.

Benefits

Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
401(k) match after 60 days, 100% vested after 1 year.
Employer contribution to your HSA, plus an HRA to help offset your deductible.
Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
8 hours of Rest, Relax, Recharge time to care for your mental health.
Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
$50 monthly home data stipend, plus a home office sign-on bonus of $250.
Fertility care support options to help in your journey towards parenthood.
Access to financial experts to help you make informed decisions and achieve your financial goals.
Direct Student Loan Payment Program, some qualifications and eligibility rules apply.