Client Success Director (Onsite in Princeton, NJ | Open to US-based candidates only)
About The Position
Are you a strategic, client-focused leader with a passion for building strong relationships and driving business growth? We’re looking for a Client Success Director to serve as a trusted advisor to our enterprise clients, ensuring a seamless experience while expanding partnerships. This role is critical to our success, integrating services, fostering collaboration, and driving revenue growth through proactive account management. If you thrive in a consultative, growth-oriented environment and excel at building high-impact client relationships, we want to hear from you!
Requirements
- 10+ years of experience in Learning & Development and Account Management, leading revenue and profitability for enterprise accounts.
- Proven success in driving account expansion through cross-selling, upselling, and strategic planning.
- Strong relationship-building skills, with the ability to serve as a trusted advisor to senior stakeholders.
- Expertise in data analysis, using insights to drive solutions and optimize account performance.
- Experience leading high-performing teams and collaborating across multiple functions.
- Exceptional communication, negotiation, and problem-solving skills, with a proactive and consultative approach.
- Ability to manage complex client engagements, ensuring service excellence and risk mitigation.
- Bachelor’s degree required.
Responsibilities
- Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience.
- Build trusted relationships with senior stakeholders and key decision-makers.
- Drive account growth through cross-selling, upselling, and strategic planning.
- Oversee service delivery, ensuring SLAs, governance, and risk mitigation strategies are met.
- Lead Quarterly and Yearly Business Reviews (QBRs/YBRs) to assess performance and identify growth opportunities.
- Partner with leadership to ensure revenue protection, profitability, and long-term account success.
- Negotiate service agreements and oversee account reporting and performance tracking.
- Proactively resolve challenges using strong problem-solving and conflict resolution skills.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
501-1,000 employees
