Client Success Coach

Talent Voyager • Tampa, FL

2d • Onsite

About The Position

We are hiring a Client Success Coach for our client, a fast-growing agency that works with digital marketing agency CEOs.
This is not a passive account management role. You will own the full client lifecycle — from onboarding to program completion driving strategy, accountability, implementation, and retention.
Your primary KPI: client retention (minimum 70%).
You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner.
Location :Tampa, Florida — Rocky Point area (in-office required)

Requirements

• 3+ years in Client Success, Account Management, or Business Coaching
• Experience working with digital marketing agencies or similar service businesses
• Strong understanding of digital marketing fundamentals (paid ads, funnels, client acquisition models)
• Experience managing 25+ concurrent clients preferred
• High emotional intelligence and strong communication skills
• Highly organized and system-oriented
• Willing to work in-office in Tampa (non-remote)

Nice To Haves

• ClickUp
• Slack
• GoHighLevel

Responsibilities

• Client Onboarding
• Conduct welcome and onboarding calls
• Set expectations and establish rapport
• Lead initial strategy discussions
• Relationship Management
• Own full client journey
• Run regular check-ins
• Identify churn risks early and re-engage clients
• Maintain real-time task visibility in ClickUp
• Communicate proactively via Slack
• Strategic Coaching
• Guide clients through agency growth strategies
• Help troubleshoot business challenges
• Provide clear, actionable recommendations
• Hold clients accountable to execution
• Retention & Revenue
• Maintain 70%+ retention at 12-week mark
• Present upsells when aligned with client success
• Manage recurring revenue book of business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed