Client Success Analysts

Two Circles•New York, NY

About The Position

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world. Kore is a fan, partnership and revenue intelligence platform for the sports & entertainment business. Scope of Role The Client Success Analyst will support Client Success Managers in the execution and delivery of client engagements across the entire client lifecycle. This role focuses on ensuring the successful adoption and ongoing use of our technology and services by assisting with onboarding, reporting, client communications, and project coordination. You will work closely with Client Success Managers and cross-functional teams including Product, Solutions, and Marketing to ensure client needs are met and projects are delivered efficiently. This role is ideal for someone early in their career who is passionate about sports and entertainment technology, client service, and data-driven solutions.

Requirements

0–2 years of experience in client support, account management, customer success, consulting, or a related role.
Experience or strong interest in sports, entertainment, technology, or SaaS environments.
Strong communication and interpersonal skills.
Organized and detail-oriented with the ability to manage multiple tasks.
Analytical mindset with an interest in working with data and reporting.
Strong problem-solving skills and a proactive approach to learning.
Ability to collaborate effectively across teams.
Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics is a plus.
Basic experience with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Interest in SaaS platforms and data-driven technology solutions.

Nice To Haves

Exposure to client-facing environments or project coordination is a plus.
Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics is a plus.

Responsibilities

Client Lifecycle Support:
Support Client Success Managers in managing client accounts throughout the lifecycle, including onboarding, adoption, and renewal preparation.
Assist with onboarding activities to ensure clients successfully implement and begin using our technology and services.
Coordinate client meetings, track action items, and ensure follow-ups are completed.
Maintain documentation of client interactions, onboarding progress, and account updates.
Account Execution & Project Coordination
Help execute account plans developed by Client Success Managers.
Track project timelines, deliverables, and milestones to ensure work is delivered on schedule.
Assist with preparing materials for client meetings, presentations, and business reviews.
Support the coordination of internal teams to ensure client requests are addressed efficiently.
Client Adoption & Account Health Monitoring
Monitor product adoption, usage trends, and key client health metrics across assigned accounts to assess overall account health.
Identify early warning signs of declining engagement or adoption risks and surface insights to Client Success Managers.
Partner with Client Success Managers to develop and execute action plans that improve adoption and mitigate potential risks.
Prepare insights to support client updates, business reviews, and proactive account management
Cross Functional Collaboration
Work closely with Client Success Managers to communicate client needs and feedback internally.
Coordinate with Product and Engineering teams to track client questions, feature requests, or technical issues.
Support marketing initiatives by helping identify client success stories or insights that could be used for case studies.
Client Experience
Help ensure clients have a positive experience with our technology and services.
Respond to client inquiries and assist in resolving issues by coordinating with internal teams.
Promote best practices and support clients in optimizing their use of our solutions.