Client Strategist

Sotheby's•New York, NY

2d•$60,000 - $70,000

About The Position

Sotheby’s Client Strategy team develops and implements strategies around existing clients and gathers intelligence on key high net worth individuals in order to generate commercial opportunities. Partnering with areas of the business including Specialist Departments, Regional Offices, Marketing, Business Intelligence, Special Events, and other key business units, this team is responsible for spearheading initiatives to maximize Sotheby’s reach within its existing and prospective client base. The primary responsibility of this role is close collaboration with client strategy colleagues and specialist teams to devise and execute strategic plans for key clients to maximize transactions for specific divisions and the company. This is an internal non-client facing role which relies on highly proficient Excel skills to extract and manipulate data to inform strategy combined with the ability to build effective partnerships with colleagues. Utilizing Sotheby’s external data, this role will focus on client cultivation with the goal of increasing new client acquisition, improving existing client knowledge, sourcing business, and strategically targeting transactional opportunities.

Requirements

Bachelor's Degree required, ideally in relevant area of study/interest.
Minimum 5 years of experience in a related role within the art market.
Excellent analytical, research, and interpersonal skills and the ability to identify and drive growth opportunities.
Team player with a positive working rapport with colleagues.
Superior organizational skills with the ability to prioritize multiple tasks with speed and efficiency.
A deep understanding of Sotheby’s or related digital platforms, tools, and technologies (including Microsoft Excel), and a passion for innovation on all fronts.
Advanced user of Microsoft Excel, Word and PowerPoint
Effective at supporting change management and comfortable managing large amounts of evolving data
Ability to run basic stats and work through large quantities of data to analyze trends
High degree of accuracy and attention to detail, with excellent writing/editing skills
Ability to interact professionally and confidently with business getters

Responsibilities

Work with global fine arts departments on new potential clients and bring awareness of advisory business to specialist teams
Provide strategic sale-related support, including tailored pre-sale targeting working with digital and AI tools, researching prospective bidders and executing post-sale meetings
Partner with Client Strategists to do research for top client reviews, team meetings, regional meetings, and to support key auctions
Proactively and frequently communicate with specialists and Business Directors about relevant event, travel and visit opportunities and generate and suggest event ideas to facilitate the implementation of strategic plans
Conduct top client reviews with individual RMs to identify gaps, progress and opportunities in their portfolio of clients
Regularly and systematically review Collector/Rich lists, including Forbes, ArtNews Top 200, real estate listings, and other media to ensure the accuracy of Sotheby’s existing client data and identify potential new clients
Support team meetings and internal presentations by taking meeting minutes, paying close attention to action points, and circulating post meeting
Create PowerPoint presentations/project decks as required
Ensure the accuracy and integrity of client information in CRM throughout the year
Create team meeting briefs, family trees and high-level presentations to provide an overview of key families/clients
Identify opportunities to increase cross-departmental transactions across all formats and platforms including Marketplace, SFS and Private Treaty
For bespoke seated events, assist with invitation list building, collaborate with Special Events team, and create client biographies
Support the team with regular reviews of “at risk” clients to assess progress of relationships