Texas Precious Metals: Client Services

Texas Precious Metals•Shiner, TX

9d•Onsite

About The Position

The Client Services role supports our clients and partners by providing top-tier service and maintaining high ethical standards. This role is central to upholding the reputation of Texas Precious Metals and Texas Precious Metals Depository through exceptional communication, attentiveness, and professionalism.

Requirements

Excellent verbal and written communication skills
Intermediate proficiency in MS Office, Outlook, and Internet Explorer
Strong problem-solving and time management skills
Team-oriented mindset with a positive attitude
High ethical standards and discretion with sensitive information
Ability to maintain a clean and organized work environment
High school diploma or equivalent preferred
2-5 years customer service experience.
Familiarity with accounting software and office applications
Exceptional interpersonal skills
Ability to remain composed under pressure and high call volume

Responsibilities

Maintain current knowledge of company offerings and processes
Deliver outstanding customer service via phone, email, and in-person interactions
Communicate clearly, confidently, and professionally
Resolve customer issues with patience and efficiency
Build and maintain long-term client relationships
Prioritize and multitask to ensure all client needs are met promptly
Represent the brand with integrity and professionalism
Work effectively within a collaborative team
Maintain high attention to detail and follow procedures
All other duties as assigned by management