Client Services Supervisor
About The Position
Are you a strategic, solutions-focused leader who thrives in a fast-paced environment where client service, team leadership, and operational excellence intersect? SPL is seeking a driven Client Services Supervisor to provide leadership and operational oversight for our client support functions based in Kilgore, TX . This position plays a critical role in overseeing service delivery across both of our Kilgore and Plano, TX locations, ensuring that all client requests, project workflows, and communications are executed with accuracy, timeliness, and professionalism . This role is responsible for leading and developing a high-performing team, optimizing service processes, and strengthening continuous improvement efforts that enhance client satisfaction and operational excellence across multiple sites. If you're ready to lead and develop a high-performing team and ensure outstanding service delivery across key internal and external partners, we want to meet you!
Requirements
- Bachelor’s degree in business, science, or a related field, or an equivalent combination of education and relevant experience
- Minimum five (5) years of client service experience in a technical, laboratory, or service-based environment, plus at least two (2) years of supervisory experience with demonstrated leadership success
- Experience in workflow coordination, project management, or service operations
- Proficiency in Microsoft Office Suite
- Excellent communication and critical thinking skills with the ability to assess processes, identify inefficiencies, and implement effective improvements
Nice To Haves
- Experience with client service systems (CRM or similar) strongly preferred
Responsibilities
- Supervise, coach, and evaluate client services staff; assign work, set priorities, and support performance development
- Participate in hiring, onboarding, and training to maintain strong staffing and team readiness
- Oversee daily client service activities to ensure timely, accurate handling of inquiries, requests, and project needs
- Support staff in resolving client issues and escalations, ensuring appropriate communication and follow-through
- Serve as a primary client contact, providing guidance on compliance requirements, service options, and project planning
- Coordinate field-related activities as needed, including scheduling, permit reviews, and chain-of-custody documentation
- Monitor workflow to ensure efficient processing of documentation, reporting, and deliverables
- Ensure proper use of systems and tools that support client service operations
- Review and approve client-facing documents—including reports, quotes, and invoices—for accuracy and completeness
- Maintain accurate records, permits, chain-of-custody forms, and related documentation
- Ensure compliance with SOPs, regulatory requirements, and quality standards
- Track KPIs, identify performance gaps, and support continuous improvement initiatives
- Assist leadership with analyzing trends and implementing corrective actions
- Review and validate client invoices and coordinate with accounting as needed
- Complete administrative tasks such as credit card processing, purchase-order reconciliation, and system updates
- Perform other related duties as assigned.
Benefits
- Competitive salary with performance-based advancement opportunities
- Medical, dental, and vision insurance
- Paid parental leave for both parents
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off + paid holidays
- Monthly cell phone reimbursement
- Leadership development and professional growth opportunities
- A collaborative, client-focused culture built on service excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
