Client Services

TheraTree•Owensboro, KY

7d•$30,000 - $57,500

About The Position

Who we are: TheraTree is a pediatric therapy practice in Western Kentucky who is committed to growing minds, bodies, and spirits through Occupational Therapy, Speech Therapy, Physical Therapy, Behavioral Therapy, and Mental Health Therapy. We're out to create thriving children who's voices are heard, bodies that move, they are independent experiencing a life they love, and are in turn an inspiration for what is possible in life. Relocation assistance resources are available upon request. General Job Duties & Responsibilities: Solves problems through investigation using data. Meets deadlines for programs, projects, and tasks. Maintains professional and technical knowledge. Attends meetings and presents on products, sub-products, statistics, and sub-statistics. Sets weekly, monthly, and annual targets to ensure annual goals are met. Responsible for maintaining expected statistics of post. Receptionist Purpose: To receive communication from the public and ensure all parts of the check in process (including payment collection) are timely and complete through effective communication with clients, patients, and professionals leaving people understood and taken care of. Responsible for a welcoming environment into the clinic Checks in clients to their appointments. Collects all payments at check in. Responsible for receiving communication into the clinic (Phone calls, voicemails, packages etc) . Responsible for retail sales. Well-educated on hat and how their role affects the function of the company. Skilled and completing duties effectively and efficiently. Patient Scheduling Purpose: Efficiently schedule evaluations and treatment appointments that maximize all available resources of staff, space, and equipment. Maintains documentation logs and statistic as related to post Schedules client appointments that are efficient and maximize all appointment opportunities. Responsible for patients arriving at their appointment on time and filling a cancelled appointments with a new appointment. Responsible for client attendance and implements strategies to get clients to attend their prescribed frequency and celebrates that do this. Schedules travel for therapy providers. Responsible for clear communication between the clinic and clients. Billing Accounts Purpose: Ensures clients pay for services rendered so that funds can be distributed healthily throughout the organization. Responsible for billing account invoices by ensuring all co-pays, deductibles, and co insurances are determined and noted adequately in the patient chart, ensuring all payments are collected at the time of service, and that any uncollected payments are invoiced to clients weekly. My UNIQUE ROLE: I have a radical idea about my role in healthcare. The children in our community cannot be fixed. Because to be fixed, you must be broken. our kids and our families are not broken. They may be facing challenges; challenges that are real valid and affecting their life. I see that. It IS my role to give children and families access to living happy, healthy, and well balanced lived. This access is created through developing the skills and giving the tools for living life. It's an access for their VOICE to be heard, their BODY to move, and to become INDEPENDENT. The children and families who walk through my doors are not broken, they are perfectly imperfect humans and I believe this to our core. It is my mission to create a community aligned in this vision; to give children and families access to happy, healthy and well-balanced lives through removing barriers. Together, we grow minds, bodies, and spirits. - Jessica Hatfield, Owner/CEO

Requirements

High School Diploma/GED
Entry

Responsibilities

Solves problems through investigation using data.
Meets deadlines for programs, projects, and tasks.
Maintains professional and technical knowledge.
Attends meetings and presents on products, sub-products, statistics, and sub-statistics.
Sets weekly, monthly, and annual targets to ensure annual goals are met.
Responsible for maintaining expected statistics of post.
To receive communication from the public and ensure all parts of the check in process (including payment collection) are timely and complete through effective communication with clients, patients, and professionals leaving people understood and taken care of.
Responsible for a welcoming environment into the clinic Checks in clients to their appointments.
Collects all payments at check in.
Responsible for receiving communication into the clinic (Phone calls, voicemails, packages etc) .
Responsible for retail sales.
Well-educated on hat and how their role affects the function of the company.
Skilled and completing duties effectively and efficiently.
Efficiently schedule evaluations and treatment appointments that maximize all available resources of staff, space, and equipment.
Maintains documentation logs and statistic as related to post Schedules client appointments that are efficient and maximize all appointment opportunities.
Responsible for patients arriving at their appointment on time and filling a cancelled appointments with a new appointment.
Responsible for client attendance and implements strategies to get clients to attend their prescribed frequency and celebrates that do this.
Schedules travel for therapy providers.
Responsible for clear communication between the clinic and clients.
Ensures clients pay for services rendered so that funds can be distributed healthily throughout the organization.
Responsible for billing account invoices by ensuring all co-pays, deductibles, and co insurances are determined and noted adequately in the patient chart, ensuring all payments are collected at the time of service, and that any uncollected payments are invoiced to clients weekly.