Client Services Specialist

Health Direct•Brecksville, OH

5d•$52,960 - $62,171

About The Position

Coordinate and implement the setup and support of all clients for all aspects of customer service, account management, and quality assurance. Establishing and cultivating strong relationships with key stakeholders at the customer level Supporting in the retention of 100% of existing business Maintain current, accurate records in CRM software database, to include customers, customer contacts, notes, emails, documents, and all information pertaining to associated activities. Responsible for oversight and coordinating on-site visits for facilities. Oversee and coordinate on-site resolution of customer service issues to clients. Communicate immediately with local and corporate management any indications that customers are at risk of contract termination, and accompany these communications with evidence that supports those indications, be it factual information or customer perception. Interface with various external business partners as needed for program development and problem resolution. Maintain brand-aligned, active social-media accounts to drive brand awareness and engage customers Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiencies within supervised departments Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned

Requirements

AS Degree or Higher in Business Administration, Marketing or related field
Experience as a Customer Service Rep
Exceptional written and verbal communication skills
Strong PC skills including Microsoft Office
Extensive travel daily to interface with customers which may include evenings, overnights, and weekends
Highly self-motivated and ethusiastic
Registered with the State of Ohio as a Pharmacy Technician (Ohio Employees Only)

Nice To Haves

Bachelors Degree or higher in Business Administration, Marketing or related field and 2 to 3 years experience in account management
2 Years experience with Health Care and /or Account Management

Responsibilities

Serve as the primary conduit between the pharmacy and the customer
Act as the key advocate for the customer within the overall pharmacy team providing clear, routine communication across all channels and with major players both internally and externally
Coordinate and implement the setup and support of all clients for all aspects of customer service, account management, and quality assurance
Establish and cultivate strong relationships with key stakeholders at the customer level
Support in the retention of 100% of existing business
Maintain current, accurate records in CRM software database, to include customers, customer contacts, notes, emails, documents, and all information pertaining to associated activities
Responsible for oversight and coordinating on-site visits for facilities
Oversee and coordinate on-site resolution of customer service issues to clients
Communicate immediately with local and corporate management any indications that customers are at risk of contract termination, and accompany these communications with evidence that supports those indications, be it factual information or customer perception
Interface with various external business partners as needed for program development and problem resolution
Maintain brand-aligned, active social-media accounts to drive brand awareness and engage customers
Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiencies within supervised departments
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned