Client Services Specialist

Choice Bank•LaMoure, ND

About The Position

The Client Services Specialist (CSS) is responsible for professionally responding to the immediate needs of clients related to transaction processing, online banking access, loan payments, and deposit account functionality. A CSS has cash handling responsibility and will use basic to moderate level mathematical skills to successfully balance their cash drawer daily. CSSs give excellent customer service by acting as the first point of contact for in-person and telephone client interactions. Working 1-2 days per week max with a 4-hour shift minimum. LaMoure will be the primary location, with travel as needed to the Ellendale location.

Requirements

0 to 1 years of relevant experience
Highschool Diploma
Acts as a team player with excellent interpersonal skills and develops partnerships.
Takes initiative by proactively identifying what needs to be done and acts
Communicates effectively with excellent written and oral communication skills
Exhibits problem-solving, analytical thinking, and decision-making skills
Proficient computer skills including Microsoft Office (Word, Excel, Access)
Must work in an efficient, systematic way
Must display consistency, thoroughness, attention to detail, and strong organizational skills

Responsibilities

Complete daily routine tasks by time sensitive deadlines including but not limited to night drop, mail deposits, incoming / outgoing mail, vault balancing, foreign item processing and end-of-day tasks
Process a variety of banking transactions including but not limited to check cashing, withdrawals, deposits, loan payments, monetary instruments, credit verifications and assisting clients in entering safe deposit boxes
Follow bank procedures regarding safeguarding of bank currency, i.e. drawer, vault, coin and dual control responsibilities for vault buys / sells and ATM / armored truck shipments
Follow bank procedures regarding ordering of currency and coin from Federal Reserve Bank and Bank of North Dakota
Follow bank procedures regarding federal and state regulations such as Bank Secrecy Act (BSA) and Regulation CC
Service and maintain Customer Identification Program (CIP), account data and/or various customer requests including but not limited to address changes, online banking password resets, account closing, stop payments and debit cards
Image and rescan over-the-counter transactions in ImageCentre software
Review BSA reports and create detailed notes regarding pertinent findings
Scan and index documents via FDM Scanning
Responsible for following Premier Experience service standards to internal and external customers in person, on the telephone and through email / mail communication