Client Services Specialist

TEKsystems • Tucson, AZ

11d • $18 - $18 • Onsite

About The Position

We are seeking Client Services Specialists to join our team. This role involves handling a high volume of inbound calls from customers with existing loans, providing exceptional service, and assisting with billing and payment-related inquiries. The ideal candidate will bring strong call center experience, computer literacy, and a background in billing or banking.

Requirements

• Call center and customer service experience (80+ inbound calls per day).
• Strong communication skills with a customer-first mindset.
• Computer literacy and ability to learn new systems quickly.
• Experience in billing, banking, loans, or mortgage preferred.
• Ability to multitask and work efficiently under pressure.
• Punctuality and reliable attendance.

Nice To Haves

• Minimum 2 years of high-volume inbound call center experience.
• Bilingual in Spanish (highly preferred; tie-breaker skill, no pay differential).
• Experience in quality assurance, team lead, or SME roles is a plus.
• Strong tenure and consistent work history.

Responsibilities

• Receive and respond to customer inquiries via phone.
• Assist with ACH setups and cancellations.
• Process payments, adjustments, and credits accurately.
• Handle mail correspondence and maintain records.
• Support customers with logging into the payment portal.
• Calculate loan payments and provide clear explanations to customers.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees