Client Services Specialist

Reworld Projects•Pasadena, TX

About The Position

The Client Services Specialist is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with various internal departments and operations to facilitate services.

Requirements

Demonstrate the ability to work within a team environment
High School Diploma or equivalent.
Strong data management skills
Proficient in Microsoft Office Suite
High attention to detail
Strong organizational and record keeping skills
Excellent communication skills (including email and phone)
Ability to maintain customer and company confidentiality
Ability to pass pre-employment background check

Responsibilities

Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
Show curiosity and eagerness to learn higher level concepts
Funnel customer calls and transfer them to the appropriate department(s)
Monitor and manage general service e-mail account(s)
Enter sales orders and other key data into company database(s)
Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.
Assist with customer schedules as communicated by Central Facility Schedulers
Report daily on outstanding items to key personnel
Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders
Ensure a high level of accuracy in data management
Follow all standard operating procedures and work instructions
Maintain all regulatory related training
Other duties as assigned