Client Services Specialist
About The Position
Under general supervision, the Client Services Specialist is responsible for providing exceptional customer service, completing prior authorizations, referrals, fax inbox and medical records requests. Essential Functions and Responsibilities: Ability to interact effectively, and in a supportive manner with persons of all backgrounds Sustain excellent patient interactions using clear communication and problem-solving skills Assess phone traffic for potential emergencies Create documentation within medical regulation compliance to support communication between Central Services and individual clinic sites Completes medical records requests, fax inbox, referrals, and prior authorizations. Communicate efficiently to sites and providers regarding needs of patients Maintain confidentiality of sensitive patient information at all times Answer the phone in a professional manner and follow procedures for routing calls Participate in regular meetings with the Central Services Supervisor Ability to handle assist in answering phone calls if necessary. Ability to simultaneously handle multiple software applications and multiple phone lines Ability to adapt to feedback, drive performance to reach benchmark goals, and contributed to the growth and success of the Central Services department Perform other duties as assigned
Requirements
- High school graduate or equivalent is required.
- A minimum of three (3) years of customer service experience is required.
Nice To Haves
- Minimum of 1 year healthcare industry preferred.
Responsibilities
- Provide exceptional customer service
- Completing prior authorizations
- Completing referrals
- Managing fax inbox
- Fulfilling medical records requests
- Interact effectively with persons of all backgrounds
- Sustain excellent patient interactions
- Assess phone traffic for potential emergencies
- Create documentation within medical regulation compliance
- Communicate efficiently to sites and providers regarding needs of patients
- Maintain confidentiality of sensitive patient information
- Answer the phone in a professional manner and follow procedures for routing calls
- Participate in regular meetings with the Central Services Supervisor
- Handle assist in answering phone calls if necessary
- Simultaneously handle multiple software applications and multiple phone lines
- Adapt to feedback, drive performance to reach benchmark goals, and contributed to the growth and success of the Central Services department
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
