Client Services Specialist

CENTRAL BANCOMPANY, INC.•Osage Beach, MO

7d•Onsite

About The Position

Central Investment Advisors (CIA) is a division of Central Wealth Management. CIA is responsible for delivering non-deposit investment products and accounts to Central Bank’s customers across its entire geographic footprint. This division currently employs 39 financial advisors and 15 Client Service Specialists (CSS) who collectively support the client facing portion of the investment program. CIA provides brokerage and advisory services to CIA’s 20,000+ clients and oversees approximately $4.5 billion in assets under management. The Client Services Specialist supports Financial Advisors by managing client data, coordinating communications, and handling daily operational tasks. Core responsibilities include maintaining client records in Redtail, managing advisor calendars, completing workflow items, and assisting with client outreach. The role prepares monthly activity and regulatory reports, tracks advisor metrics, and produces client specific reports as needed. Clerical duties include scheduling, correspondence, filing, mail processing, new account paperwork, check and certificate handling, monitoring alerts, and coordinating money movement requests. Daily client interaction is expected. If registered, the Specialist may provide expanded support such as real time quotes, financial plan preparation, research materials, hypothetical illustrations, and non advice brokerage assistance. Additional tasks include updating client information, tracking IRA distributions, verifying payments, and communicating account status updates. The position may assist with branch marketing using MCIF data and approved digital materials. Proficiency with ClientWorks, Redtail, Client Reporting, and WealthVision is required, along with participation in ongoing training. The role also supports basic bank-related inquiries tied to brokerage funding accounts but cannot perform bank side maintenance or transactions. Strong phone etiquette and outbound calling are required. For licensed applicants’ affiliation with LPL Financial is a prerequisite.

Requirements

Exceptional customer-service attitude with strong client relation skills
Capable of managing multiple task and meet deadlines. Strong organizational skills.
Strong PC skills.
Creative thinking and ability to share ideas.
Self-starter – initiative to begin projects independently.
Capability to work with various software products.
Effective oral & written communication skills.
Attention to detail is key

Nice To Haves

Bachelor’s Degree in the Business discipline desired or equivalent work experience – preferred
Minimum 2 years Brokerage or banking experience - preferred
Series 7, Series 66 or Series 65 and Series 63 Licenses preferred – encouraged to acquire

Responsibilities

Support Financial Advisor(s) in aspects of client/broker relations: Analytical and clerical duties
Broad client assistance
Maintain contact management database
Limited assistance with client banking relationship
Set appointments daily for Financial Advisor(s)
Assist in completion of new account paperwork
Maintain client files
Prepare general correspondence
Notify Financial Advisor(s) of reorganization offers effecting clients
Perform general office duties
Answer non-advice related account questions
Process client IRA contributions & distributions
Assist client with address changes
Update brokerage funding account information
Verify dividend and interest payments
Communicate status of account transfers
Furnish client with cost basis information available in branch office
Follow-up general client inquiries with regard to investment and bank accounts
Assist advisor with incoming and outgoing referrals
Manage new contacts/clients & maintain existing contacts
Update Financial Advisor(s) calendar to include appointments, tasks and client meeting notes
Maintain and complete standardized workflows as assigned by the Central Investment Advisors’ Assistant Program Manager
Look for efficiencies within office for new workflows possibilities
Required attendance of periodic Client Services Specialist meetings – no more than quarterly
Communication of learned efficiencies to Central Investment Advisors’ Assistant Program Manager