Client Services Specialist

THE IMAGE GROUP INC

7d•$45,000 - $47,500

About The Position

We are seeking a dedicated and proactive Client Services Specialist to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met while fostering strong relationships. The ideal candidate will possess customer service skills, with a focus on account management within the financial services sector.

Responsibilities

Source, Quote, Follow-Up and Close.
Understand and master TIG Tools: NetSuite, ESP, and TIGCommerce.
Receive and make customer service calls.
Resolve or escalate customer issues in a timely manner.
Deliver outstanding customer experience.
Invoice chasing and escalation as needed.
Develop a strong knowledge base about assigned customers.
Provide leadership on client’s behalf and prepare most work requests.
Monitor activity on assigned accounts.
Maintain communications with the appropriate team to ensure great results.
Escalate exceptions and client issues to Management as required.
Accountable for analyzing and minimizing waste.
Lead, manage, and communicate project status and constraints (schedule / scope / resources).
Collaborate with all team members and departments to provide accurate updates and ensure a great customer experience.
Assist in merchandising and data setup for e-commerce implementations.
Understand and present product trends, recommendations, and opportunities.
Demonstrate creativity/product acumen and develop meaningful supplier relationships.
Keep artwork organized and maintain a record of previous projects that is easily reviewed and complies with standard operating procedures.