Client Services & Shelter Support Specialist (Evening/Weekend)

Mission Edge • Vista, CA

12d • $20

About The Position

At Operation HOPENorth County, we believe every family deserves a safe place to rebuild their lives. We are a high-accountability, sober-living shelter providing safety, stability, and compassionate support to families experiencing homelessness. Our culture is rooted in dignity, empowerment, and trauma-informed carewhere every staff member plays a vital role in helping parents and children move from crisis to independence. If you are mission-driven, people-centered, and looking for meaningful work where you can grow, wed love to meet you. The Client Services & Shelter Support Specialist is an essential member of our shelter team. This role ensures a welcoming, safe, and supportive environment for clients, staff, volunteers, and visitors. With training provided, you will learn trauma-informed practices, de-escalation skills, and shelter operations to help families feel secure and supported during their stay. This is an excellent opportunity for someone who is compassionate, reliable, service-oriented, and eager to learn.

Requirements

• High school diploma or GED
• Experience in customer service, caregiving, social services, education, hospitality, or similar roles (6 months+ preferred)
• Basic computer proficiency
• Ability to work evening/weekend shifts consistently
• Compassion, reliability, and willingness to learn

Nice To Haves

• CPR/First Aid Certification
• Mandated Reporter Certification
• Bilingual (Spanish/English)

Responsibilities

• Provide respectful, trauma-informed support to clients and help address day-to-day needs or emergent issues.
• Maintain a safe, structured environment by completing regular rounds inside and outside the building and monitoring security cameras.
• Help prepare and maintain shelter spaces for activities, meals, and new client arrivals.
• Foster a positive, inclusive environment by listening with empathy, demonstrating patience, and celebrating client progress.
• Maintain accurate daily logs, communicate important updates to staff, and support resolution of incidents or concerns.
• Engage warmly with volunteers, donors, and visitors to promote a welcoming community atmosphere.
• Uphold ethical standards, professional boundaries, confidentiality policies, and shelter protocols.
• Participate actively in team meetings, staff learning, and ongoing professional development.
• Other duties as assigned to support a smooth and safe shelter operation.

Benefits

• Medical, dental, vision, and life insurance after 30 days (medical partially employer-sponsored)
• Generous PTO: 12 personal days, 5 sick days, 8 holidays
• Professional development and training plan
• Supportive, mission-driven team culture
• Opportunities for advancement in shelter operations, case management, and nonprofit services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees