Client Services & Sales Representative

ASI Hastings•San Diego, CA

6h•$50,000 - $80,000

About The Position

Are you ready to elevate your career in a rewarding and fast-paced environment? At ASI, we are committed to delivering 100% client satisfaction, and we’re seeking driven professionals to join our winning team. Apply today and embark on a journey that promises growth, success, and the opportunity to make a real difference! Why Choose Us? Profitable Compensation: Enjoy a lucrative payrate with performance-based bonuses that recognize your hard work and dedication. Career Advancement: We believe in promoting from within! With opportunities for growth and professional development, your career path can be as ambitious as you are. Supportive Culture: Join a team that values collaboration and excellence, where your contributions are recognized and celebrated.

Requirements

3-5 years of Call Center experience preferred
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
Bilingual Spanish is a plus
Consent to a pre-employment background check
Physical Requirements: Ability to sit for extended periods of time. Accurate speech, hearing and listening abilities.

Nice To Haves

HVAC & Plumbing Industry experience is a plus
Bilingual Spanish is a plus
Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus

Responsibilities

Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts

Benefits

Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous vacation, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

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