Client Services Representative - Comal Pet Hospital

Suveto • New Braunfels, TX

1d

About The Position

Comal Pet Hospital, part of the Suveto network of hospitals and located in New
Braunfels, TX, is looking for an experienced full-time Client Services
Representative to join our Team!

About Comal Pet Hospital: 

Comal Pet Hospital is home to a team of caring veterinary professionals and
staff who strive daily to provide our clients and patients with the highest
level of service while maintaining a warm, safe, and welcoming environment. We
are a full-service hospital providing vet care, pet dental services, and
surgical services.

Client Service Representative, or CSR, will act as a liaison, provide
product/services information and resolve any emerging problems with accuracy and
efficiency. Although this position does not provide direct care for the pets we
serve, the CSR's are critical to the success of every client interaction. We
work using a team-oriented approach in delivering the best in compassionate care
for both the pets and clients we serve.

The ideal candidate must have excellent customer service skills and work in a
fast-paced environment, ability to multitask, answer phone lines, schedule
appointments, check clients in and out of the facility, and remain calm under
pressure along with other misc. duties. Previous experience in a multi-doctor
veterinary practice is preferred or past client service experience. If you want
to make a difference in people's lives and the pets they love, if you possess a
can-do attitude with a passion for providing superior client service, we want to
hear from you.

Requirements

• High School Diploma or equivalent required.
• At least one year of previous experience in client services.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment

Nice To Haves

• Previous experience in a multi-doctor veterinary practice is preferred or past client service experience.

Responsibilities

• Manage large amounts of incoming calls
• Handle cash and credit card transactions
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with impromed systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Benefits

• paid time off
• paid holidays
• medical, dental and vision insurance
• pet care discounts
• 401K with a true match up to 4%
• VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees