Client Services Representative

Samuel & Sons • New York, NY

13d • $20 - $20

About The Position

The Client Services (CS) Representative’s responsibility is multi-faceted and encompasses various activities to meet the needs of our clientele. Our CS representatives act a liaison between the company, showrooms, and clients, providing valuable product information and resolving problem with efficiency, effectiveness, and accuracy. Our CS representatives must also maintain a high level of professionalism and confidentiality while increasing and adding value to the company.

Requirements

• Data entry skills
• Team player
• Quick and accurate typing skills
• Strong ability to multi-task and work within a fast-paced environment
• Excellent verbal and written communication skills
• Customer Service experience
• Computer literacy, including Microsoft Office Applications
• High School diploma or General Education Degree preferred

Responsibilities

• Assess and identify client’s needs to achieve maximum satisfaction while managing large volumes of calls and web chats
• Respond promptly to clientele inquiries in a professional manner by providing product insight, availability, and company processes
• Resolve product or servicing issues by clarifying the client’s complaint, following up with warehouse, explaining the best solution or alternatives to solve the problem and expediting a solution
• Maintain positive and empathetic professional attitudes towards clients at all times
• Data entry and processing of orders, reserves, samples, book requests as well as registering new client accounts
• Effectively and efficiency manage assigned showrooms acting as their main point of contact for resolving issues, building positive rapports, and achieve win-win outcomes
• Communicate and coordinate with colleagues, managers and clients respectfully when necessary by adhering to company policies and procedures
• Coordinate internally with various departments assisting in facilitating client needs and requests
• All other duties and ad-hoc projects as assigned by CS Manager or Senior Management

Benefits

• Comprehensive medical, dental & vision with HSA option
• 401K plan with a 4% company match
• 15 days PTO, floating holiday option, and 10 holidays
• Positive and collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees