Client Services Representative
About The Position
Attention!! Leading Insurance Provider is hiring Customer Service Professionals!! Luzerne County, PA Contract-to-hire This role offers individuals the ability to work alongside one of the top-rated Insurance Providers in the United States! This is a great opportunity to join an organization whose pillars of success are built on customer service, employee development, and community engagement. Further, explore this exciting opportunity below… Employee Value: Competitive pay with incentives- 19/hr Chance to Grow- 400% growth, meaning ample leadership opportunities down the line Fantastic Culture – Management ensures a friendly, team-oriented, and laid-back environment Training team will commit ample time to get you up to speed with the rest of the team in your first few weeks Health, Dental and Life PTO & Holiday Pay Tuition Reimbursement Job Description: Maintain industry-leading service standards by providing prompt service and one-call resolution Availability and dependability to multitask between systems and job duties such as documentation, taking calls, and following up on items as needed Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company Most calls will be from current clients who have questions about their policy in regards to: Requested changes or updates to their accounts Grow existing client relationships Saving cancel requests Setting up autopay Timely entry of all inbound leads Job Type & Location This is a Contract to Hire position based out of Pittston, PA.
Responsibilities
- Maintain industry-leading service standards by providing prompt service and one-call resolution
- Availability and dependability to multitask between systems and job duties such as documentation, taking calls, and following up on items as needed
- Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company
- Most calls will be from current clients who have questions about their policy in regards to:
- Requested changes or updates to their accounts
- Grow existing client relationships
- Saving cancel requests
- Setting up autopay
- Timely entry of all inbound leads
Benefits
- Health
- Dental
- Life
- PTO
- Holiday Pay
- Tuition Reimbursement
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
