Client Services Representative

Labcorp•Shelton, CT

32d•$22 - $28•Remote

About The Position

Labcorp is seeking a Remote Client Services Representative to join a dynamic team in support of our Shelton, CT lab. This position will work with physician offices, hospital laboratories, and internal customers to ensure that all client needs are addressed accurately and efficiently, resulting in exceptional client and patient care. The Client Services Representative handles a wide variety of needs from simple to complex, working within a caring and supportive team that strives to provide a world-class customer experience. The ideal candidate will be passionate about helping others, appreciates the importance of their role in patient care, and feels motivated to be part of a great team in an innovative company. Pay Range: $22.00- $28.00 All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday–Friday 8:30am - 5pm Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here .

Requirements

High School Diploma or GED equivalent required
Experienced in managing multiple applications, using two monitors, with strong organizational skills
Excellent multitasking abilities while maintaining focused attention to details
Flexibility and ability to manage and adapt to changing priorities quickly
Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications

Nice To Haves

Associate's degree or higher is preferred
Previous experience in a customer service role
Contact center/call center experience is preferred
Prior healthcare industry experience is a plus, such as a physician's office or a hospital
Bilingual in English and Spanish highly desirable

Responsibilities

Act a liaison between Labcorp, the customer base and patients and sales reps
Communicate with all laboratory departments along with outreach to other Labcorp sites
Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
Investigate and resolve any patient or client concerns in a timely manner
Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols
Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
Review test forms for accuracy, resolve and document any discrepancies
Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care