Client Services Representative

National Veterinary Associates•Oro Valley, AZ

33d•Onsite

About The Position

Join the Sahuaro Vista Veterinary Clinic Team as our Client Service Representative! The Smiling Face of Sahuaro Vista Are you a highly organized, compassionate, and energetic individual who loves animals and people? Do you thrive in a fast-paced environment and take pride in being the first point of contact? If so, we want you to be the heart of Sahuaro Vista Veterinary Clinic! We are not just a veterinary hospital; we are a tight-knit team of strong individuals-4 DVMs and 8 skilled technicians-who are deeply passionate about patient care and committed to having fun while we work hard. Position: Full-Time Client Service Representative (CSR) Location: Sahuaro Vista Veterinary Clinic Schedule: Full-Time (Hospital hours are Monday - Saturday) Compensation & Benefits: Highly Competitive, commensurate with experience, plus a comprehensive benefits package. As our CSR, you are the first impression and the client experience coordinator. Your exceptional customer service skills are crucial to our success. If you are ready to be the anchor of our clinic and bring your passion for service and animal care to an amazing team, we encourage you to apply! National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Requirements

Experience: Previous experience in a veterinary or medical front office setting is highly preferred, but exceptional customer service experience in any field will be considered.
Skills: Excellent verbal and written communication, strong organizational and multitasking abilities, and proficiency with veterinary software (or ability to learn quickly).
Attributes: A positive attitude, a high level of empathy and compassion, strong problem-solving skills, and reliability.
Passion: A genuine love for animals and a dedication to providing outstanding service to our clients.

Responsibilities

Be the Welcoming Voice and Face: Greet clients and patients with a genuine, warm, and professional demeanor, both in person and over the phone.
Master of Organization: Manage multi-line phone systems, schedule appointments efficiently, and organize patient records accurately.
Client Liaison: Explain routine procedures, answer client questions, process payments, and coordinate communication between clients and our DVM/Tech team.
Administrative Support: Handle admissions and discharges, maintain a clean and welcoming reception area, and manage inventory of front-desk supplies.
Team Support: Contribute to a positive, collaborative, and fun work culture!