Client Services Representative

AUTOMATED COLLECTION SERVICES INC • Goodlettsville, TN

133d • $19 - $20

About The Position

Use computer databases, electronic spreadsheets, desktop publishing, word processing, and statistical applications to manipulate, analyze, and present data for both internal and client purposes.

Responsibilities

• Maintain up-to-date knowledge of ACSI clients to understand their unique reporting packets and requirements.
• Conduct regular telephone, email, or in-person contact with client and ensure service satisfaction level of reports and report analysis as needed.
• Research and resolve discrepancies/issues presented by the client in regards to data integrity in a timely manner.
• Escalate client issues to Supervisor and/or Sales Executive.
• Provide support to Sales Executives with monthly and quarterly performance reporting.
• Ensure reports are prepared and sent based on contract/client requirements that are correct, concise, simplified and properly branded.
• Knowledge of basic account and client data.
• Other projects as directed by Supervisor.
• Effectively manage all client reporting needs with keen attention to detail and deadlines
• Communicate effectively and professionally via email and over the phone
• Support DSS and CSRs with internal reports for Client Services including daily, monthly placement reports, Client Call reports, Dispute reports, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees